1. Information We Collect

We may collect the following categories of information:

Personal Information: Name, email address, phone number, company name, billing address, and login credentials.

Usage Data: IP address, browser type, device information, pages visited, timestamps, and feature usage.

Customer Data: Data you upload or process through our Services, including contact lists and message content.

2. How We Use Your Information

We use information to:

Provide, operate, and maintain the Services

Process payments and manage subscriptions

Communicate with you about updates, security alerts, and support

Improve and optimize our platform

Comply with legal obligations

3. SMS and Mobile Phone Numbers (A2P 10DLC Compliance)

We take mobile privacy seriously.

MachReply will not share, sell, rent, or disclose mobile phone numbers to third parties or affiliates for marketing or promotional purposes.

Mobile numbers collected through our platform are used solely for delivering user-authorized messages and providing the Services.
They may only be shared with infrastructure providers (e.g., SMS carriers and messaging vendors) strictly as necessary to deliver messages.

4. How We Share Information

We may share information with:

Service Providers: Hosting, billing, analytics, and messaging vendors

Legal Authorities: If required by law or legal process

Business Transfers: In a merger, acquisition, or sale of assets

We never sell personal data.

5. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we take security seriously.

6. Data Retention

We retain data as long as necessary to provide the Services and comply with legal obligations.

7. Your Rights

Depending on your location, you may have rights to access, correct, or delete your data.

8. Third-Party Links

Our Services may link to third-party sites. We are not responsible for their privacy practices.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page.